Cancellations & Refunds

Last updated: 4 October 2026

This page sets out what happens if you need to cancel, or if we do. It summarises sections 2, 3 and 5 of our Terms & Conditions, which are the full terms of your booking.

Deposits

We ask for a deposit to secure your date. The amount is confirmed in your quote. Deposits are non-refundable unless we cancel the booking.

The remaining balance is due no later than 14 days before your event, unless we've agreed otherwise in writing.

If you need to cancel

Please tell us in writing (email bookings@eclipsemarqueehire.co.uk) as soon as you can. The cancellation charge depends on how close to the event you cancel:

When you cancel	Cancellation charge
More than 90 days before your event	Your deposit
30 to 90 days before your event	50% of the total hire cost
Less than 30 days before your event	100% of the total hire cost

If you've paid more than the cancellation charge, we'll refund the difference.

If you need to change your date

Get in touch as early as you can. We'll always try to move your booking to a new date if we have a marquee free.

If we have to cancel

If we cancel your booking, including when extreme weather makes it unsafe to install and we can't agree another date with you, we'll refund everything you've paid us, including your deposit.

How refunds are paid

We refund to the account or payment method you paid with, within 14 days of confirming the refund with you.

Your legal rights

If you're a consumer, nothing on this page affects your legal rights, for example under the Consumer Rights Act 2015 if a service isn't provided with reasonable care and skill. For impartial advice, contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.